Key Account Manager

• Sales Administrator
• Customer Support
• Operations
• Management

• Resellers
• Customers

New business development and ensure that there is a relationship forged and maintained with every level that plays a role in the decision making at the customer sites within your allocated account base.

• Ensure that a strategy and a daily tactical plan is in place to maximise cross-selling, upselling and retention opportunities so as to maintain a healthy sales pipeline, sales forecast and sales nett new closure of new business sales guided by your allocated new business sales target and allocated customer base
• Identify any possible threats, competitors and consultant influences that may cause the customer to consider any form of cancellation
• To consistently meet agreed nett of churn sales new business targets
• Weekly monitoring and reporting of contract renewal dates, overflow and analysis of industry trends in order to maintain extremely high customer service levels
• Utilise and incorporate competencies of the services of any of our “Sales Specialist” & “Product Managers” to ensure that we remain top of mind from a technology provider perspective
• Foster an atmosphere of self-study with regards to trends in the Telecommunications market so as to ensure that the company is viewed as a leader within our industry
• Ensure that daily face to face customer meetings is adhered to, followed by meetings minutes being compiled and shared with the customer post each meeting
• Ensure that you remain relevant within the operational, finance and support workflow process to support your customer via these touchpoints
• Attend all Sales and Relevant Internal meetings timeously
• Work attendance is to be in line with the company set out work timelines
• Must be able to develop and build a cross-sell matrix (white space report) against your account base as part of your account planning strategy and tactical approach
• Understand each customers business segmentation, industry and core line of business which will help in turn for you to be able to offer suitable advice and solutions to the customer
• Reporting via your sales forecast, sales pipeline and sales activity to be carried out and submitted to your reporting line on a weekly basis or whenever requested by your reporting line
• Must be able to work as part of the team and extended departments on special projects and initiatives
• Close positively on your agreed monthly sales targets as set out by your line manager
• Must have the ability to be able to compile well-structured meeting agenda when sending out internal and customer meeting invites
• Must be able to attend conferences and workshops when required
• Must be able to adhere to the company Vision, Mission, and values at all times in a responsible manner
• The above includes but is not limited to the required output

• Knowledge of Telecommunications legislative changes
• Attention to detail
• Change management facilitation skills (not necessarily IT-specific)
• Effective time management skills

• Minimum of 3 years of Key Account Management experience required within the technology industry
• Minimum of 3 years’ experience and understanding of LAN services
• Minimum of 3 years’ experience in the ICT industry or Customer Service’s
• Must have experience managing more than 15-20 customers with multiple services
• Must have excellent written, verbal communication skills
• Must have experience working with teams

• Grade 12