Careers

• Sales
• Projects
• Finance
• Support

1. Master Data Management (MDM) & Data Cleanup
2. Departmental SOP Development & Standardisation
3. How-To Documentation & Knowledge Base

Master Data Management (MDM) & Data Cleanup

2.1 Objective

• Establish a single, consistent data identification and naming convention that spans the entire business and ensure that all supporting systems adopt the same standard.
• Drive a structured data cleanup exercise across all departments to achieve high data integrity and quality.

2.2 Key Deliverables

• Define a Customer Unique Identifier (CUI) that serves as the primary key for identifying customers across all systems and departments.
• Define a Service / Product Identification Convention to ensure consistent referencing of services across CRM, billing, operations and support.
• Produce an MDM Policy document outlining naming conventions, data ownership, and data quality standards.
• Conduct a department-by-department data audit across Pulse (Odoo) and all connected systems to identify gaps, duplicates, and inconsistencies.
• Execute a structured cleanup programme, with sign-off checkpoints at each department, to bring all data up to the defined standard.
• Establish ongoing data governance guidelines to prevent re-accumulation of poor-quality data.

2.3 Scope of Systems

• Pulse (Odoo) – CRM, Projects, Billing
• Any integrated or adjacent systems used by Sales and Product, Support, Finance, and Operations
• SharePoint – document naming conventions and folder structures

Departmental SOP Development & Standardisation

3.1 Objective

• Develop or update standardised SOPs for every department, ensuring they are aligned to the overall business process vision, documented in a consistent format, stored in SharePoint, and formally approved by the relevant department manager or executive and the CEO.

3.2 Departments in Scope

• Sales (Lead to Quote, Quote to Order, Customer Onboarding)
• Projects (Order Fulfilment, Lost Projects, Supplier Tracking / Procure to Pay)
• Finance (Billing, Collections, Renewals, Cancellations, Suspensions)
• Support (Ticket Management, Provisioning)

3.3 Key Deliverables

• Produce a standard SOP template that all departments will use, including a defined structure, version control header, and an approval / sign-off block.
• Map current-state workflows for each department using a consistent notation (e.g. swim-lane or BPMN flowcharts).
• Document proposed future-state workflows, identifying gaps and improvements aligned to the business vision.
• Define and document all relevant OLAs (Operational Level Agreements), turnaround times, cutoff rules, escalation paths, and RACI for each process.
• Capture all supporting rules, business logic, and edge cases that are currently held only in institutional knowledge.
• Publish completed SOPs to a designated SharePoint structure, with version history and access controls in place.
• Facilitate formal sign-off by the relevant department manager or executive and the CEO for every SOP before publication.

How-To Documentation & Knowledge Base

4.1 Objective

• Build a practical, internal user-facing knowledge base of “how-to” guides that translate the SOPs into step-by-step instructions for day-to-day system usage and process execution.
• This ensures that all staff can self-serve answers and that onboarding time for new employees is materially reduced.

4.2 Key Deliverables

• Define the structure and home of the knowledge base (SharePoint / Pulse).
• Produce how-to guides for key processes and system tasks, aligned to the completed SOPs.
• Ensure all guides include screenshots or workflow diagrams where appropriate.
• Implement a review and update cycle so that how-to content stays current as SOPs or system configurations change.
• Ensure knowledge base articles are tagged and searchable by department, process area, and system.

• Lead all three workstreams end-to-end, managing timelines, dependencies, and stakeholder expectations.
• Facilitate workshops and working sessions with department heads and their teams to elicit process knowledge and validate findings.
• Produce high-quality, clearly written SOPs, MDM documentation, and how-to guides to an agreed standard.
• Drive cross-departmental alignment on data standards and process design, escalating conflicts to your manager where required.
• Assist with reporting on the Pulse Enhancement Register, helping to ensure that business priorities are reflected in the development backlog.
• Manage the SharePoint documentation environment for all process and knowledge assets.
• Support change management, including communication and training, to ensure adoption of new SOPs and processes.
• Provide regular progress reporting to your manager.

• All in-scope SOPs drafted, reviewed, and CEO-signed within agreed timelines.
• MDM Policy published and data cleanup completed per department, with measurable improvement in data quality scores.
• Knowledge base live and covering all priority process areas.
• Pulse Enhancement Register maintained and reviewed weekly.
• Positive feedback from department heads on process clarity and usability of documentation.

• Given the cross-departmental nature of the work, the incumbent will need strong executive sponsorship and will be expected to:
• Provide a weekly written progress update to your manager covering all three workstreams.
• Flag blockers, risks, and cross-departmental dependencies promptly.
• Ensure all final documents carry the required sign-off before being published to SharePoint.

• Sales Administrator
• Customer Support
• Operations
• Management

• Resellers
• Customers

Strategic New Business Development

• Identify, target, and acquire new mid-market and large enterprise customers aligned with CipherWave’s strategic growth objectives.
• Develop and execute territory and account acquisition strategies to drive new revenue growth within assigned verticals or geographic regions.
• Build and maintain a strong pipeline of qualified enterprise opportunities to consistently achieve or exceed new business revenue targets.
• Lead the full sales lifecycle including prospecting, solution design, proposal development, negotiation, and deal closure.

Enterprise Sales & Pipeline Management

• Maintain an accurate and healthy sales pipeline, sales forecast, and opportunity management process through the CRM system.
• Drive consistent pipeline growth through proactive prospecting, networking, industry engagement, and partner collaboration.
• Achieve agreed net new revenue targets through successful closure of enterprise connectivity, cloud, and managed service solutions.

Strategic Customer Engagement

• Build trusted relationships with C-level executives, senior IT leadership, procurement teams, and key decision-makers within enterprise organisations.
• Conduct discovery sessions with enterprise customers to understand business challenges, digital transformation initiatives, and technology requirements.
• Position CipherWave solutions strategically to align with customer operational and business objectives.

Solution Selling & Value Positioning

• Collaborate with internal Sales Specialists, Product Managers, and Technical Pre-Sales teams to develop tailored enterprise solutions.
• Translate complex technical capabilities into clear business value propositions for enterprise customers.
• Present enterprise-level proposals, business cases, and solution architectures to executive stakeholders.

Competitive Positioning & Market Intelligence

• Monitor competitor activity, market trends, and emerging technologies within the telecommunications, connectivity, and cloud markets.
• Identify strategic opportunities where CipherWave solutions provide competitive differentiation.
• Maintain strong awareness of enterprise market trends including SD-WAN, cloud infrastructure, cybersecurity, and hybrid networking.

Strategic Account Development

• Once new enterprise customers are acquired, develop account growth strategies to expand CipherWave’s footprint through cross-selling and upselling opportunities.
• Identify “white space” opportunities within enterprise accounts to increase share of wallet and long-term contract value.

Collaboration & Internal Engagement

• Work closely with internal teams including engineering, product, operations, and service delivery to ensure successful solution implementation.
• Participate in internal sales strategy sessions, pipeline reviews, and business planning meetings.
• Contribute to strategic initiatives that support CipherWave’s enterprise market growth.

Professional Conduct & Industry Engagement

• Attend relevant industry conferences, workshops, and networking events to promote CipherWave’s enterprise capabilities.
• Maintain strong knowledge of telecommunications, cloud, and managed security industry trends.
• Represent CipherWave professionally and consistently align with the company’s vision, mission, and core values.

• Industry Background: 7–10 years of enterprise B2B sales experience within the ICT, telecommunications, cloud, or ISP sector.
• Enterprise Sales Expertise: Proven track record of acquiring and closing large enterprise deals involving complex technology solutions.
• Connectivity Knowledge: Experience selling enterprise connectivity solutions including Fiber, Microwave, Direct Internet Access (DIA), MPLS, SD-WAN, and LEO services.
• Cloud & Security Solutions: Experience selling cloud infrastructure (IaaS), cloud connectivity, and managed security services.
• Executive Engagement: Proven ability to engage and influence C-level executives and senior IT leadership.
• New Business Hunter: Strong prospecting, pipeline development, and enterprise account acquisition capabilities.
• Commercial Acumen: Strong negotiation and contract management skills for complex enterprise agreements.
• Technical Literacy: Solid understanding of networking, cloud architectures, cybersecurity solutions, and digital transformation strategies.
• Strategic Selling: Ability to manage long enterprise sales cycles and multi-stakeholder decision-making processes.
• Communication & Negotiation: Exceptional presentation, communication, and negotiation skills.
• CRM & Sales Tools: Experience using CRM platforms (e.g., Odoo, Salesforce, HubSpot) for pipeline management, forecasting, and reporting.

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or equivalent experience.
• Relevant industry certifications in networking, cloud, or cybersecurity are advantageous (e.g., Azure, AWS, Fortinet, Cisco, etc.).