Internal Support Supervisor

29 November 2024

|By CW_W3rNer007

Cipherwave | Johannesburg

Internal Support

Johannesburg

Posted 3 weeks ago

JOB PROFILE:
Job Title:	Internal Support Supervisor
Division:	Support
Subdivision:	Internal Support
Reports to:	Chief Operating Officer
WORKING RELATIONSHIPS:
Internal:	All departments internally Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services Assist with all End User Computing related services at CipherWave
External:	Assist with all End User Computing related services at Home Connect Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services
JOB SUMMARY:
Main purpose of position:	CipherWave, a Johannesburg based Internet Service Provider is looking for Internal Support with strong knowledge of Broadband technology, and general knowledge of Internet to join our customer-focused team CipherWave prides itself on customer service and as such is looking for a successful candidate to take personal ownership of end-to-end technical support, diagnostics, fault management and service restoration for all internal client services This position includes and is not limited to the following Responsibilities and Duties:
Responsibilities and duties:	Always provide efficient and effective support to staff Proactively monitor and report on network and system outages relating to internal issues that might affect business as usual Troubleshoot, diagnose and resolve any staff & systems downtime issues Prioritizing and managing open and pending tickets effectively Available to perform after-hours and Standby technical support as and when required Take responsibility and endeavour to keep CipherWave & Home-Connect computers, network equipment and other machinery online and up to date Operational, safe, clean and secure at all times Providing training to new staff and staff in general on CipherWave services Respond to tickets logged within stipulated Service Level Agreements Internal Software, Backups, VPN and Firewall Access Internal IT stock management Internal Stock Procurement, Dealing with preferred suppliers in a timeous manner Management of company Azure resources Basic Management of Company websites Management and creation of Internal AV policies Provide desktop support to end users Creation & Management of Internal Virtual Machines Document Process and Procedures Configuring and management of Internal VoIP systems
Desired skills & experience	Must have knowledge of Internet, connectivity, Office 365, Linux, Windows Server, Veeam Back up and Replication, Fortinet Firewalls Email and networking experience Previous experience in an internal technical support role (Second or 3rd Line Support) Strong client relations and personal networking skills Excellent communication (both written and verbal) and presentation skills Familiarity with technical concepts coupled with the ability to communicate complex technical information Patient, independent, self-motivated and target driven Demonstrable depth of understanding in computing technologies including operating systems, application-based systems, Linux, active directory, servers, Backups Must have own transportation and a valid driver’s license Must be a South African Citizen Management Skills or have managed a team Basic WordPress Skills Thick-skinned ESET Endpoint Security or any other AV experience Unifi or Grandstream Networking Equipment experience Hyper-V & VMware Experience Comprehensive Knowledge on Software and Computer Hardware
Minimum experience:	3-4 years minimum experience in an Internal Technical Support position within the ICT telecommunications / ISP industry
Minimum qualification:	A+ (Required) N+ (Required) MS Azure fundamentals (Preferred) Linux + (Preferred)
Additional requirements:	Must have own transportation and a valid driver’s license Must be a South African Citizen

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful

Job Features

Job Category

Support