Internal Sales Consultant

• Sales
• Accounts
• Customer Support
• Operations
• Management

• Resellers
• Customers

CipherWave, being a leading Internet Service Provider is looking to hire an Internal Sales Consultant to:

• • Ensure that there is a maintained relationship within every customer account, within your allocated account base and any new customer that you acquire
  • Prospect for and develop/grow new customers to ensure that your monthly sales quote is achieved
  • Ensure that a strategy and a daily tactical plan is in place to maximise cross-selling, upselling and renewal opportunities so as to maintain a healthy sales pipeline, sales forecast and sales nett new closure of new business sales guided by your allocated new business sales target and allocated customer base

• Identify any possible threats, competitors and consultant influences that may cause the customer to consider any form of cancellation
• Ensure that you consistently meet agreed, nett of churn sales, new business targets
• Weekly monitoring and reporting of contract renewal dates, and renewal proposals to be adhered to in order to maintain extremely high customer retention levels
• Utilise and incorporate competencies of the services of any of our “Sales Specialist” & “Product Managers” to ensure that we offer our customers the best possible solutions and options for their business
• Foster an atmosphere of self-study with regards to trends in the Telecommunications market so as to ensure that the company is viewed as a leader within our industry
• Ensure that daily customer sales calls, sales contact and update calls are adhered to
• Ensure that you remain relevant within the operational, finance and support workflow process to support your customer via these touchpoints
• Attend all Sales and Relevant Internal meetings timeously
• Work attendance is to be in line with the company set out work timelines
• Must be able to develop and build a cross-sell matrix (white space report) against your account base as part of your account planning strategy and tactical approach
• Understand each customers business segmentation, industry and core line of business which will help you to be able to offer suitable advice and solutions to the customer
• Reporting via the CRM system which will include your sales forecast, sales pipeline and sales activity to be carried out. This will be submitted to your reporting line on a weekly basis or whenever requested by your reporting line
• Must be able to work as part of the sales team and extended departments on special projects and initiatives
• Meet or exceed your agreed monthly sales targets as set out by your line manager
• Must be well-spoken with extremely professional telephone skills and manners
• Must have the ability to write and to quote customers via Email with excellent Email etiquette
• Must be able to adhere to the company Vision, Mission and values at all times in a responsible manner
• The above includes but is not limited to the required output

• Excellent telephone manner
• Excellent time management and personal organizational skills
• Ability to work to deadlines
• Ability to work without close supervision
• Ability to work closely with instructions
• Excellent numeracy skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficient at Microsoft Office
• Proficient use of Excel
• Proficient and demonstrable use of CRM systems, preferably Salesforce
• Telesales skills, must include cold calling experience
• Ability to demonstrate effective interpersonal and influencing skills
• Demonstrate a good level of negotiation skills with internal and external customers

• Minimum of 2 years of Internal Sales experience required within the technology industry

• Matric, additional Sales training is an advantage

• Well presented
• Professional
• Enthusiastic
• Self-motivated and driven
• Flexible
• Patient
• Proactive
• Punctual
• Sense of humour