• All departments internally
• Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services
• Assist with all End User Computing related services at CipherWave

• Assist with all End User Computing related services at Home Connect
• Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services

• Always provide efficient and effective support to staff
• Proactively monitor and report on network and system outages relating to internal issues that might affect business as usual
• Troubleshoot, diagnose and resolve any staff & systems downtime issues
• Prioritizing and managing open and pending tickets effectively
• Available to perform after-hours and Standby technical support as and when required
• Take responsibility and endeavour to keep CipherWave & Home-Connect computers, network equipment and other machinery online and up to date
• Operational, safe, clean and secure at all times
• Providing training to new staff and staff in general on CipherWave services
• Respond to tickets logged within stipulated Service Level Agreements
• Internal Software, Backups, VPN and Firewall Access
• Internal IT stock management
• Internal Stock Procurement, Dealing with preferred suppliers in a timeous manner
• Management of company Azure resources
• Basic Management of Company websites
• Management and creation of Internal AV policies
• Provide desktop support to end users
• Creation & Management of Internal Virtual Machines
• Document Process and Procedures
• Configuring and management of Internal VoIP systems

• Must have knowledge of Internet, connectivity, Office 365, Linux, Windows Server, Veeam Back up and Replication, Fortinet Firewalls Email and networking experience
• Previous experience in an internal technical support role (Second or 3rd Line Support)
• Strong client relations and personal networking skills
• Excellent communication (both written and verbal) and presentation skills
• Familiarity with technical concepts coupled with the ability to communicate complex technical information
• Patient, independent, self-motivated and target driven
• Demonstrable depth of understanding in computing technologies including operating systems, application-based systems, Linux, active directory, servers, Backups
• Must have own transportation and a valid driver's license
• Must be a South African Citizen
• Management Skills or have managed a team
• Basic WordPress Skills
• Thick-skinned
• ESET Endpoint Security or any other AV experience
• Unifi or Grandstream Networking Equipment experience
• Hyper-V & VMware Experience
• Comprehensive Knowledge on Software and Computer Hardware

• A+ (Required)
• N+ (Required)
• MS Azure fundamentals (Preferred)
• Linux + (Preferred)

• Must have own transportation and a valid driver's license
• Must be a South African Citizen

Chief Sales Officer

Sales

None

CEO

• Manage the day to day activities of the sales team
• Escalation point for all sales related queries from internal teams
• Ensure communication with internal teams on Customer sales related queries
• Ensure OLA’s are in place within the sales team in order to respond and action queries quickly
• Ensure sales performance reporting is maintained daily

• Drive customer engagement through customer meetings and contact
• Attend industry events to remain abreast of the industry movement
• Work with marketing to drive customer and brand loyalty

CipherWave, a Johannesburg based Internet Service Provider that offers Connectivity, Cloud, Voice & Security products is looking to hire an exceptional leader in the capacity of Chief Sales Officer to join our executive team.

The CSO will be responsible to lead and manage the sales team, whilst driving the customer engagement model for existing CipherWave customers and partners Additionally the CSO will need to drive growth through the sales team in both the existing customer base as well as through acquiring new customers and partners.

The CSO will report to the Chief Executive Officer and is required to work seamlessly across all business units across the CipherWave group of companies.

• Drive strategic sales in conjunction with the sales and product team
• Ensuring a high touch point with all Key / Strategic Customers
• Managing the entire sales business unit
• Driving a sales culture of customer engagement within the sales team (Helping the business through sales to exceed the expectations of our customers and partners)
• Ensuring the sales business unit has sufficient team coverage to execute on the sales goals
• Implementing and maintaining sales KPI’s
• Reporting on the sales teams performance against growth targets and in line with the businesses expectations
• Driving a culture of sales enablement, through identifying training improvements for the team
• Implementing a sales incentive plan that encourages and rewards sales performance
• Working closely with marketing to drive campaigns that assist with improving product sales mix
• Improving on our partner programme that encourages a high touch point engagement with our partners which encourages partner loyalty to the brand
• Implementing a sales development plan to ensure the sales team members can develop and grow
• Implement a sales model that aligns and helps to minimise customer churn through improved customer engagement, excellent communication, consultative product engagement & collaborative team engagement
• Work with marketing to improve customer and brand loyalty
• Creating a sales development plan to ensure the sales team are equipped to engage on new products services and in a professional manner

• Experience in a Sales Leadership Role
• Experience in the Telecoms or ICT Industry is a must
• Excellent communication
• Ability to work well across multiple teams
• Must have a passion for the industry
• Proficient in MS Office Suite
• Comfortable in providing and presenting reports

• Executive Management Experience Essential
• Min 10 years’ experience in Sales with 5 Year in a leadership position, managing a sales team
• Sound knowledge of sales principals and best practises in sales
• Successful proven track record of performance
• Must be well networked

• Business Management Qualification, Degree or equivalent
• Relevant Sales / Sales Management Certification from accredited centre of learning

• Knowledge and Understanding of either Connectivity, Cloud, Voice, Security Products
• SA Telecommunications Landscape
• Experiencing working on a CRM System (SalesForce , Quickbase or similar)
• Understanding of working with a reseller channel or a distribution channel