Job Archives
JOB PROFILE: | |
Job Title: | Call Centre Manager |
Organization: | Zoom Online |
Department: | Customer Service |
Reporting Structure: | CEO |
Salary: | R50 000.00 pm |
Benefits: | N/A |
Location: | South Africa - Remote |
Job Type: | Permanent |
Working Hours: | Mountain Standard Time (GMT-7) |
Company Values: | |
About Us: |
Zoom Online is an emerging internet service provider in the United States of America, with Offices in Dallas, Texas and regional offices located in Phoenix, Arizona. Our purpose is to provide reliable, fast, affordable and uncapped fiber enabled internet services to communities connecting exclusively to Zoom Technology Group’s fibre infrastructure footprint. We are a customer oriented business and pride ourselves on exceptional service delivery. We are a collaborative, creative and entrepreneurial team, building a vibrant and dynamic brand where people who want to make a difference can grow their careers. If you are customer focused, agile with proven experience in recruitment and human resources, we would like to hear from you. |
Our core Values: |
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Purpose of the role: |
The Call Centre Manager will be responsible to lead and manage the Customer Service Support Team, monitor ZoomOnline's tools/systems and manage the day-to-day operations in the Customer Service Support team, whilst ensuring the team meets the company’s set Customer Service KPI’s. Providing support to ZoomOnline’s Customers Service Team through all contact channels. |
JOB SUMMARY: | |
KEY PERFORMANCE AREAS (KPAs) and key responsibilities: |
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Professionalism: |
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Minimum requirements: |
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Added advantage / beneficial: |
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JOB REQUIREMENTS: |
Working Arrangement - Remote : |
As the business is a start-up it requires the Call Centre Manager is to be based remotely.
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Experience: |
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DESIRED BEHAVIOUR & MOTIVATIONS: |
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Competencies | |||
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Functional / Job-related Skills | Proficiency Level | ||
Basic | Intermediate | Advanced | |
Microsoft Office | X | ||
Written and verbal communication skills | X | ||
Strong Organisation skills | X | ||
Omnichannel Contact Centre Systems | X | ||
Interpersonal Skills | X | ||
Technical (Networking) | X | ||
Telephonic Skills | X | ||
English Fluency | X |
Job Features
Job Category | ZoomOnline - Call Centre Manager |
JOB PROFILE: Job Title: Call Centre Manager Organization: Zoom Online Department: Customer Service Reporting Structure: CEO Salary: R50 000.00 […]
JOB PROFILE: | |
Job Title: | Customer Service Support Agent |
Organization: | Zoom Online |
Department: | Customer Service |
Reporting Structure: | Call Centre Manager |
Salary: | R30 000.00 pm |
Benefits: | N/A |
Location: | South Africa - Remote |
Job Type: | Permanent |
Working Hours: | Mountain Standard Time (GMT-7) |
Company Values: | |
About Us: |
Zoom Online is an emerging internet service provider in the United States of America, with start-up in Dallas, Texas and regional offices located in Phoenix, Arizona. Our purpose is to provide reliable, fast, affordable and uncapped Fiber enabled internet services to communities connecting exclusively to Zoom Technology Group’s fibre infrastructure footprint. We are a customer oriented business and pride ourselves on exceptional service delivery. We are a collaborative, creative and entrepreneurial team, building a vibrant and dynamic brand where people who want to make a difference can grow their careers. If you are customer focused, agile with proven experience in recruitment and human resources, we would like to hear from you. |
Our core Values: |
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Purpose of the role: |
The Customer Service Support Agent is responsible for handling all customer support calls, tickets, and inquiries whilst exceeding customer service expectations and taking personal ownership for end-to-end support, diagnostics, fault management and service restoration for all client services. This role is a consultative 1st line technical support role, where you will be dealing with home users. |
JOB SUMMARY: | |
KEY PERFORMANCE AREAS (KPAs) and key responsibilities: |
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Professionalism: |
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JOB REQUIREMENTS: | |
Minimum requirements: |
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Added advantage / beneficial: |
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JOB REQUIREMENTS: |
Working Arrangement - Remote : |
Agent is to be based remotely.
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Experience: |
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DESIRED BEHAVIOUR & MOTIVATIONS: |
Soft Skills: |
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Competencies | |||
---|---|---|---|
Functional / Job-related Skills | Proficiency Level | ||
Basic | Intermediate | Advanced | |
Microsoft Office | X | ||
Written and verbal communication skills | X | ||
Strong Organisation skills | X | ||
Omnichannel Contact Centre Systems | X | ||
Interpersonal Skills | X | ||
Technical (Networking) | X | ||
Telephonic Skills | X | ||
English Fluency | X |
Job Features
Job Category | ZoomOnline - Customer Service Support Agent |
JOB PROFILE: Job Title: Customer Service Support Agent Organization: Zoom Online Department: Customer Service Reporting Structure: Call Centre Manager […]
JOB PROFILE: | |
Job Title: | Chief Sales Officer |
Division: | Sales |
Subdivision: | None |
Reports to: | CEO |
WORKING RELATIONSHIPS: | |
Internal: |
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External: |
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JOB SUMMARY: | |
Main purpose of position: |
CipherWave, a Johannesburg based Internet Service Provider that offers Connectivity, Cloud, Voice & Security products is looking to hire an exceptional leader in the capacity of Chief Sales Officer to join our executive team. The CSO will be responsible to lead and manage the sales team, whilst driving the customer engagement model for existing CipherWave customers and partners Additionally the CSO will need to drive growth through the sales team in both the existing customer base as well as through acquiring new customers and partners. The CSO will report to the Chief Executive Officer and is required to work seamlessly across all business units across the CipherWave group of companies. |
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Job Features
Job Category | Chief Sales Officer |
JOB PROFILE: Job Title: Chief Sales Officer Division: Sales Subdivision: None Reports to: CEO WORKING RELATIONSHIPS: Internal: Manage the […]
JOB PROFILE: | |
Job Title: | Key Account Manager |
Division: | Sales |
Subdivision: | None |
Reports to: | Chief Sales & Marketing Officer |
WORKING RELATIONSHIPS: | |
Internal: |
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External: |
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JOB SUMMARY: | |
Main purpose of position: |
CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses with a range of solutions to help them connect, communicate, and collaborate with their customers, employees, and suppliers We own and manage our own network infrastructure, which enables us to provide efficient, speedy service and support that our customers can count on 24/7 New business development and ensure that there is a relationship forged and maintained with every level that plays a role in the decision making at the customer sites within your allocated account base. |
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Desired skills & experience |
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Minimum experience: |
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Additional requirements: |
Must have own transportation and a valid driver’s license |
Job Features
Job Category | Key Account Manager |
JOB PROFILE: Job Title: Key Account Manager Division: Sales Subdivision: None Reports to: Chief Sales & Marketing Officer WORKING […]
JOB PROFILE: | |
Job Title: | Internal Sales Consultant |
Division: | Sales |
Subdivision: | None |
Reports to: | Chief Sales & Marketing Officer |
WORKING RELATIONSHIPS: | |
Internal: |
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External: |
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JOB SUMMARY: | |
Main purpose of position: |
CipherWave is a South African Internet Service Provider (ISP) that provides growing businesses with a range of solutions to help them connect, communicate, and collaborate with their customers, employees, and suppliers. We own and manage our own network infrastructure, which enables us to provide efficient, speedy services and support that our customers can count on 24/7 CipherWave, being a leading Internet Service Provider is looking to hire an Internal Sales Consultant to: |
Responsibilities and duties: |
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Desired skills & experience |
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Minimum experience: |
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Minimum qualification: |
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Additional requirements: |
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Job Features
Job Category | Internal Sales Consultant |
JOB PROFILE: Job Title: Internal Sales Consultant Division: Sales Subdivision: None Reports to: Chief Sales & Marketing Officer WORKING […]