• Sales
• Support
• Finance
• Internal Systems

• Clients
• Suppliers
• 3^rd Party Providers

• All customer projects and implementations are delivered within the committed time frames while ensuring profitability of the project
• Oversee, facilitate, and drive all the necessary end-to-end requirements in terms of successful project implementation (From project planning, to implementation, to Service & Project Delivery)
• Manage communication internally and externally to ensure the customer as well as the relevant CipherWave team members are up to date with the progress on the projects
• The smooth and timeous running of all department projects, adherence & maintenance of procedures
• Data capturing

Operations:

• Order Processing, Placement & Expediting
• Supplier relationship building and management (SLA)
• Escalation management within the business wherever necessary
• Document Integrity checks as supplied by other departments
• Product understanding
• Support of other departments and effective representation of the Projects department within the entire work environment
• Assist with the management, storage and safe keeping of all inventory

• Managing projects through the entire life cycle in respect of cost, time, and requirements
• Monitoring and securing project delivery according to timeframes committed to the customer
• Pre-identification and resolution of project issues
• Defining and follow up on agreed action plan with customer/suppliers to achieve project goals
• Collaboration with internal and external teams to ensure that the project is progressing in accordance with the delivery timeframes
• Ensuring project documentation where necessary is updated frequently and in agreement with the customer
• Maintaining frequent updates with all stakeholders
• Communicating with sales or the technical team wherever necessary in the event of a change to the initial project scope

• Customer relationship building and management of customers’ expectations
• Responding to customer’s technical questions by using internal resources, processes, and tools
• Maintaining frequent project updates with internal & external customers
• Ensure the final project sign-off by the customer

• Ensuring the project billing is on time and in accordance with the finance department billing cut-off dates
• Internal departmental feedback and relationship building

• Computer Literate (Microsoft)
• Self-starter with specific attention to detail
• Excellent admin & communication skills
• Ability to work under pressure
• Time management with an ability to work according to deadlines
• Self-supervision as well as being able to work in a team environment
• Self-motivated & customer orientated

• At least 2 years’ experience in Projects / Project Management / Fibre / Cloud / Security / Voice(VOIP)
• Own transport
• Exposure to an ISP/ICT/Telecoms environment preferred
• Customer interaction preferred
• Sage X3 knowledge preferred
• Salesforce Experience
• MS Projects or similar application
• ICT Technical Background

• Matric Certificate
• Project Management Certificate
• Postgraduate Diploma in Project Management

• Order Implementation
• Inventory Management
• Procurement
• Supplier Management
• Projects Process Management
• Cancellations Management
• Operational efficiency and excellence