Johannesburg Archives - Cipherwave

Financial Accountant/ Accountant

JOB PROFILE:
Job Title:	Financial Accountant/ Accountant
Division:	Finance
Subdivision:	None
Reports to:	Financial Manager
JOB SUMMARY:
Main purpose of position:	CipherWave is a South African internet connectivity, voice and storage solutions provider that provides a range of products and solutions for connectivity, communication, and data storage Cipherwave own and manage network infrastructure to provide efficient, speedy service and support that our customers. CipherWave prides itself on customer service and technical ability and as such is looking for the successful candidate to join the Finance team as a Financial Accountant/ Accountant. The main purpose of an Accountant is to maintain accurate financial records and ensure compliance with relevant financial, tax and statutory regulations, thereby supporting the strategic and tactical deliverables of the Company, culminating in the overall financial health of the organisation.
Responsibilities and duties:	The primary function of the position is to efficiently manage financial records, supporting reconciliations and financial reporting in compliance with IFRS and legislative requirements, ensuring validity, completeness and accuracy. Maintain up-to-date Fixed Asset Registers. Review all Creditors reconciliations to ensure validity, accuracy and completeness, prior to payment processing. Review of Debtors age analysis, further implement necessary corrective action in line with credit risk policies. Review Debtors reconciliations to ensure validity, accuracy and completeness and further implement timeous resolution of any/all queries. Timeous and accurate processing and reconciliation of all bank accounts. Review monthly payroll transactions for approval, ensuring adherence to all legislative requirements. Prepare and timeously submit all Statutory Reports for review and payment: SARS (Income tax, VAT, PAYE) Department of Labour (WCA and Equity Reports) CIPC and ICASA Statistics South Africa Assist with financial analysis for strategic decision-making purposes. Maintaining financial internal controls and ERP systems. Provide strategic input to improve and optimise financial processes across the organisation. Assisting with internal and external auditors pertaining to all audit requests.
Minimum experience:	Minimum 3 years’ experience in a similar financial role’. Experience with managing teams and preparing Balance Sheet Recons. Relevant Tech-Industry experience advantageous.
Minimum qualification:	Odoo Software experience highly desirable. Tertiary Qualification – B Comm (BCompt preferrable). Professional affiliation advantageous.
Additional requirements:	Analytical thinker, proficient in handling numerical data. Applied knowledge of Corporate and Legislative laws pertaining to finance and payroll. Administrative and Financial acumen; attention to detail imperative.

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful

by CW_W3rNer007

Service Delivery Manager

JOB PROFILE:
Job Title:	Service Delivery Manager
Division:	Support
Subdivision:	Service Delivery
Reports to:	Chief Operating Officer
WORKING RELATIONSHIPS:
Internal:	Ensuring that recovery processes and procedures are in place and tested regularly Ensure that communication and feedback on major incidents, problems and changes Ensure that the major incident management process is managed and maintained Ensuring that recovery processes and procedures are in place and tested regularly Ensure that SLA reporting and reviews are in place on a regular basis Creating a collaborative, innovative and efficient working culture Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
External:	Ensure Project Efficiency - Defining and documenting project scope and resource requirements Ensuring that recovery processes and procedures are in place and tested regularly Provide clients with regularly SLA reporting and service reviews Provide options and recommendations on solutions Ensure that communication and feedback on major incidents, problems and changes
JOB SUMMARY:
Main purpose of position:	As a growing brand, CipherWave is looking for a Service Delivery Manager The role involves working across teams to ensure the company is meeting its overall strategic & operational objectives The role reports directly to the Chief Operating Officer As the SDM you will be responsible for ensuring Service Delivery KPI’s are met through engagements with the company’s 3rd party suppliers, partners and internal teams.
Responsibilities and duties:	Act as an intermediary between CipherWave and clients on all delivery & installation queries, expediting where necessary with providers and suppliers, Maintain solution delivery relationships from inception to completion of a service, Engaging with 3rd party supplies to ensure they are maintaining their Uptime SLA commitments on a monthly / quarterly basis, Effective Management and trending of all incidents logged, Ensure that SLA’s are clearly understood and communicated to all relevant stakeholders, Ensure that effective and proactive communication always takes place to the key stakeholders, Develop relationships with key stakeholders, Maintaining and ordering of equipment require to meet installation projects, Managing the Service Delivery Team and ensuring that monthly customer engagement meetings and service delivery reports are met, Monitor the level of client satisfaction at regular intervals or after each significant delivery of product or service and respond to clients’ queries and complaints ensuring that corrective action is taken, Encourage clients to take part in the continuous improvement of the products and services supplied, Addressing service improvements with internal team or with external providers to ensure the company is meeting is service commitments to our customers, Identify opportunities for Service improvements, Managing delivery and support of national remote hands team through 3rd party partnerships in order to ensure that resources are available to meet support and installation requirements, Handling escalations from any of the internal finance, support, projects or sales team with respect customer service delivery problems and working respective teams to resolve timeously, Improving processes with the view to improve the customer engagement model and the customer experience, Monthly Reporting to management on Operations debarments performance against set KPI’s, Perform monthly forecasting of cost of sales, operational expenditure, and financial projections, Assist in the creation and management of a budget for the area of responsibility, Assess, manage and monitor financial risks, and identify new opportunities to obtain and save funds, People Management Attract – Assist with selecting the right people into the right positions and onboarding them into the team and organisation Develop – Effectively clarifying performance expectations, demonstrate ‘credible’ commitment to employee development and understand the requirements of coaching Engage – Ability to communicate regularly and effectively, provide daily guidance and demonstrate commitment against the Company’s values thereby gaining employee commitment Retain – Ability to motivate and retain key talent within the organisation through fair, accurate and informative feedback and management of employees Managing both New Service Activation, Service De-activation, Customer lifecycle management through support systems Managing the NOC team’s KPI in alignment to the companies and working with HR continuously keep this updated through the Financial Year
Desired skills & experience	ICT / ISP / Telco experience - International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E) Prince ii / PMBok certification Certification in ITIL Service Management and Service Delivery modules Business Management qualifications a plus Must have worked in a team or with teams Good time management skills Ability to cope under pressure Willing to work extended hours
Minimum experience:	Min 5 years experiencing working in an operations role and directly involved in projects, service delivery and vendor or supplier engagement Min 3 years management experience, whereby you have successfully managed a team
Minimum qualification:	A Degree (NQF7) or Diploma (NQF6) in IT and / or Project Management Driver’s License
Additional requirements:	Developing and implementing account plan or strategy People / Team Leadership Decision Making Meeting customer expectations / Customer Experience Communication and Impact

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful

by CW_W3rNer007