Reasons to connect with CipherOnline
Fully scalable connectivity solutions from 10Mbps to 10Gbps. Reliable, resilient, uninterrupted Internet access. 24/7 monitoring and support. Flexible connectivity options of both Business Broadband Wireless or Fibre last mile to suite your business requirements.
Reasons to Communicate with CipherVoice
The move from traditional onsite PABX, to the adoption of VoiP services, Cloud PABX and a hybrid solution based on needs- is on the rise. With the infrastructure landscape constantly changing, there is a higher demand for integrated services and we offer you a more unified communication approach including integration with other digital technologies like Microsoft Teams Calling, driving better collaboration between systems to deliver a richer experience within your business.
Cost effective alternative to making traditional telephone calls.
Range of features to better manage your company communication requirements (call-recording, mobility, etc.).
Retention of your current business telephone number for a fuss-free switch.
Better control of your company telephone bill with our prepaid management system and itemised billing.
Highly competitive voice rates.
Greater communication efficiency between employees and customers.
Improved employee productivity.
Guaranteed toll voice quality calls for customers directly connected into our network.
Hosted PBX for Business
This feature-rich hosted PBX solution delivers cutting-edge VoIP technology and is fully customisable, giving you the power to pick and pay for only the features you need.
Telephone Management System
Central management and call accounting solution providing detailed insights and reporting on your communication usage, across your business.
MS Teams Calling
Make landline, mobile or international calls from your mobile or PC from anywhere in the world with a local outgoing number
Talkk AI
Talkk AI is a cutting-edge conversational system powered by AI, transforming business interactions. This innovative solution excels in customer support by efficiently handling queries, providing instant information, and troubleshooting common issues.
iReCall Call Recording
With so many businesses moving their software and data storage to the cloud , iReCall is today's solution for all your professional compliant call-recording needs.
Bicom Cloud PBXware
BPXware is the world's first and most mature open-standard telephony platform, built for longevity and easy integration.
Glocom Desktop App
Maintain focus on the important stuff during the day by efficiently managing your business communications. Do more work with less effort using gloCOM App on your desktop and mobile devices.
Bicom Contact Center
Open up new avenues of communication aside from voice calls with SMS, email and live chat support.
Hosted PBX for Business
Having to deal with the high cost and hassle of traditional telephony is a thing of the past.
CipherWave offers an all-inclusive, unified communications package to meet the demanding communication needs of growing businesses, and it’s easy to use.
Dual hosted PBX platforms
Cost effective alternative to housing an on premise PBX
Option to own or rent hardware
Retain your current business telephone number by porting seamlessly
Fully scalable solutions, with easy deployment
Highly competitive cost effective voice rates
Dual PortaOne Switch platform, configured in High Availability (ensure maximum uptime 99,99)
Direct Interconnects into all Telco Network Operators
Dynamic switching of traffic between the networks in the event of a direct interconnect outage between CipherWave and the Operator
Multiple International Voice Partner terminations (for international voice breakout)
Wide range of features to enhance customer experience call divert, pre-recorded cues,Standard or compliance based call recording, Telephone Management systems
Telephone Management System
Central management and call accounting solution providing detailed insights and reporting on your communication usage, across your business.
Consolidated view of all telecommunications costs, usage and infrastructure
Accurately allocate costs to cost centres
Direct ROI, cost savings and recovery of costs
MS Teams Calling
Microsoft Teams Calling is a cloud-based phone system that replaces your conventional telephony solution (PABX or switchboard) and integrates straight into your existing Microsoft Teams or Microsoft 365 environment. That means calling, meetings and messaging – all in one place.
Microsoft Teams Voice Calls using Direct Routing enables you to make landline, mobile or international calls from your mobile or PC from anywhere in the world with a local outgoing number.
Works on All Devices.
Converged.
Cloud Based.
Always On.
Easy to use.
Talkk AI
CipherWave’s Talkk AI is a cutting-edge conversational system powered by AI, transforming business interactions. This innovative solution excels in customer support by efficiently handling queries, providing instant information, and troubleshooting common issues. It drives lead generation on websites, engaging visitors, qualifying leads, and collecting valuable data. Automation brilliance streamlines processes, reducing the workload on human employees.
Operating 24/7, it ensures uninterrupted support
Catering to users across different time zones
The system offers intelligent data insights
Cost efficiency by automating tasks
iReCall Call Recording
With so many businesses moving their software and data storage to the cloud, iReCall is today’s solution for all your professional compliant call-recording needs.
Recodings are compliant with all current legislative requirements related to the encryption and pretection of electronic stored data.
Recordings are stored for up to 5 years.
Efficient and safe recoding data conversations, storage and access.
Optional Agent Quality Management (AQM).
Cloud-storage and backup of data.
Unlimited, multi-level supervisor access at no additional cost.
Individualised supervisor permissions for AQM, audit trails, dashboards, diagrams, additional modules, recording search, recording playback and more.
No 3rd party plugins needed to search and listen to calls
Find and hear your calls in seconds.
Time-scale display timeline with selective playback capabilities.
Individual agent access to calls for up to 20 calls.
Enhanced search functions including Call Type, Number of Tags and Number of AQM Templates completed (if AWM is enabled).
Bicom Cloud PBXware
Introducing PBXware: The Open-Standard Turnkey Solution
Innovation that Lasts: BPXware is the world's first and most mature open-standard telephony platform, built for longevity and easy integration.
Seamless Communication: Bicom Systems offers a complete suite, including PBXware, for all your communication needs - calling, collaborating and connecting.
Key Benefits
Virtually No Setup Or Maintancence Required
Greatly Reduced Operational Costs
Seamless Integration Into Existing Infrastructure
Better Security
Easier Scalability
The Remote Option
Value Proposition
Solution Tailored for your Business
Locally Owned, Managed and Hosted
Dual systems for High Availability and redundancy
Feature Rich PBX & Omni Channel Contact Center
Free Inter-branch Calling
Interactive Customer Platform, Easy Manageable
Branding Options
24 x 7 Customer Support
Features
Compliant Call Recording
TMS - Telephone Management System
Unified Communication on Desktop & mobile Application
Enhanced Services (IVR, Routing, Groups)
Voicemail to Email
Auto Provisioning on IP Phones
Remote Support and Configuration
GLOCOM DESKTOP APP / GLOCOM MOBILE APP
Your Mobile Office
Seamless communication on all devices
Maintain focus on the important stuff during the day by efficiently managing your business communications. Do more work with less effort using gloCOM App on your desktop and mobile devices.
All-in-one Collaboration
IP Phone Integration: Manage calls directly on your mobile device.
Softphone: Make and receive calls using your mobile data or Wi-Fi.
Messaging: Chat with colleagues instantly.
Conferencing: Host or join calls with ease.
CRM Access: Stay on top of customer relationships while on the move.
Faxing: Send and receive faxes directly from the app.
File Transfer: Share documents and collaborate seamlessly.
Plus More: Explore additional features to boost your productivity.
Bicom Contact Centre
Open up new avenues of communication aside from voice calls with SMS, email and Live Chat support.
Voice
Receive and make calls using IN/B/OUT, inbound, blended or outbound mode.
Make operations easier with a callback feature.
Utilize existing CRMs to further enhance customer profiles and queue assignment within the voice channel.
Receive a full overview of your assigned emails as well as access to the full conversation history with the specific customer to improve the customer's journey.
Currently unassigned emails are also shown and can be assigned to an agent at any time.
SMS
Boost engagement and improve communications with SMS messaging services where agents receive a clear overview of their assigned customer messages.
Live Chat
Provide direct and instant interaction to customers through the Live Chat module, offering them a direct route to available agents for more interactive query resolution through the web.
Agents receive a clear overview of all of their assigned chats and can seamlessly swap between them if necessary.
