Debtors Manager

CipherWave prides itself on customer service and technical ability and as such is looking for the successful candidate to join the Finance team as a Debtors Manager.

The main purpose of the Debtors Manager is to manage the debtors day to day processes / activities, ensuring that customer invoices are timeously settled in full and credit risk policies are maintained.

• Overall supervision of the Debtors function through continuous engagement with internal and external stakeholders and in line with the Company’s defined credit risk policies
• Oversee and manage the daily operations of the Accounts Receivable department
• Compile, analyse and timeously report Accounts Receivable information to management
• Execute accurate and timeous processing of customer transactions, aged debtor reports and resolve queries, ensuring adherence to relevant policies, procedures and regulatory/statutory requirements
• Establish and maintain strong relationships with customers, and promptly and efficiently investigate and resolve any/all payment or invoice queries
• Oversee the end-to-end accounts receivable process:
  • Safekeeping of customer trading terms, SLAs and contracts
  • Create, update and maintain master files on the CRM system
  • Enforce, execute and adhere to agreed customer trading terms, SLAs and contracts
  • Transaction processing (invoices, receipts, validations, reconciliations)
  • Credit note investigations and processing
  • Customer statement reconciliation/s
  • Timeous resolution of any/all queries and/or discrepancies
  • Timeous electronic distribution of statements, invoices and credit notes to customers
  • Timeous risk notification to management of potential bad debt
• Manage and control Legal Debtors status, further ensure timeous resolution
• Collaborate with internal stakeholders for eg Sales and Operations divisions, to resolve customer-related queries pertaining to non-payment
• Ensure compliance with internal controls and regulatory/statutory requirements, identifying and addressing any potential risks
• Assist with internal and external audits
• Develop a rigorous understanding of workflow across the organisation and the corresponding critical factor contribution the role of Debtors Manager has on said workflows, to achieve the overall desired outcomes/objectives of the business
• Through the execution of the defined tactical deliverables, identify any/all process flaws and report to line manager, and contribute ideas for resolution and/or improvement

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• Minimum 5 years demonstrable experience in a Debtors Management role
• Relevant Tech-Industry experience advantageous
• Odoo ERP system experience highly desirable

• Tertiary Qualification in a Finance discipline preferred

• Administrative acumen, detailed orientated, and proficient handling numerical data
• Applied knowledge of Corporate and Legislative laws pertaining to finance and debt collection
• Administrative and Financial Acumen, attention to detail imperative
• Highly motivated and deadline driven
• Proactive thinker with strong resolution skills
• Strong supervisory and interpersonal skills
• High levels of integrity and confidentiality
• Professional, personable and polite
• Effective communication (both verbal and written)
• Proficient use of MS office, financial management software