Reasons to Communicate with CipherVoice
Legacy onsite PABX systems are expensive to run, hard to scale and hold your business back. CipherVoice moves your telephony to the cloud — Hosted PBX, virtual numbers, contact centre, compliant call recording and Microsoft Teams Calling — as one unified communications approach on CipherWave’s own voice network. One provider, one bill, and a richer way for your teams and customers to connect.
Cost effective alternative to making traditional telephone calls.
Range of features to better manage your company communication requirements (call-recording, mobility, etc.).
Retention of your current business telephone number for a fuss-free switch.
Better control of your company telephone bill with itemised billing.
Highly competitive voice rates.
Greater communication efficiency between employees and customers.
Improved employee productivity.
Guaranteed toll voice quality calls for customers directly connected into our network.
Hosted PBX for Business(Private Branch Exchange)
This feature-rich hosted PBX solution delivers cutting-edge VoIP technology and is fully customisable, giving you the power to pick and pay for only the features you need.
Virtual Landline Numbers
Get a virtual landline that lives in the cloud — a geographic 010 or 012 number, or a non-geographic 087 number — and answer it on any device, anywhere.
Contact Centre Solutions
CipherWave’s cloud-hosted Contact Centre (BiCom PBXware Contact Centre Edition) brings every channel into one platform
Business IP Phones
Get business-grade IP and SIP desk phones running on CipherWave’s own voice network — clear, reliable calls from a single desk to hundreds of extensions.
MS Teams Calling
Make landline, mobile or international calls from your mobile or PC from anywhere in the world with a local outgoing number
Compliant Call Recording — iReCall
iReCall is CipherWave’s cloud call recording service: secure capture, storage, retrieval and auditing of your business calls, built for compliance.
TMS(Telephone Management System)
Central management and call accounting solution providing detailed insights and reporting on your communication usage, across your business.
SIP Trunking
Legacy ISDN and analogue lines cap how far your phone system can go. A SIP trunk connects your PBX to the telephone network over the internet — scale channels up or down as call volumes change and only pay for what you use.
Hosted PBX for Business(Private Branch Exchange)
This feature-rich hosted PBX solution delivers cutting-edge VoIP technology and is fully customisable, giving you the power to pick and pay for only the features you need.
Virtual Landline Numbers
Get a virtual landline that lives in the cloud — a geographic 010 or 012 number, or a non-geographic 087 number — and answer it on any device, anywhere.
Contact Centre Solutions
CipherWave’s cloud-hosted Contact Centre (BiCom PBXware Contact Centre Edition) brings every channel into one platform
Business IP Phones
Get business-grade IP and SIP desk phones running on CipherWave’s own voice network — clear, reliable calls from a single desk to hundreds of extensions.
MS Teams Calling
Make landline, mobile or international calls from your mobile or PC from anywhere in the world with a local outgoing number
Compliant Call Recording — iReCall
iReCall is CipherWave’s cloud call recording service: secure capture, storage, retrieval and auditing of your business calls, built for compliance.
TMS(Telephone Management System)
Central management and call accounting solution providing detailed insights and reporting on your communication usage, across your business.
SIP Trunking
Legacy ISDN and analogue lines cap how far your phone system can go. A SIP trunk connects your PBX to the telephone network over the internet — scale channels up or down as call volumes change and only pay for what you use.
Hosted PBX for Business
(Private Branch Exchange)
Our Bicom PBXware is upgraded and currently operating on version 8, which focuses on CRM integration, automation, and analytics. These capabilities make PBXware v8 a more AI-capable and automation-focused platform, for managed service providers and multi-tenant deployments.
Real-time monitoring and analytics in PBXware v8 provide instant visibility into phone system performance, helping businesses improve service levels, reduce missed opportunities, and make faster operational decisions.
What is Real-Time Monitoring?
It gives managers a live operational view of call activity and team availability.
They can see:
- Active calls happening at any given moment
- Who is calling whom
- Call duration
- Which agents are busy, idle, or offline
- Queue status (how many callers are waiting)
Think of it as a live business dashboard for customer communication – helping businesses improve customer experience, increase team productivity and make faster, data-driven decisions from a live view of their phone system.
Dual hosted PBX platforms
Cost effective alternative to housing an on premise PBX
Buy-to-own hardware — your equipment, your asset.
Retain your current business telephone number by porting seamlessly
Fully scalable solutions, with easy deployment
Highly competitive cost effective voice rates
Dual PortaOne Switch platform, configured in High Availability (ensure maximum uptime 99,99%)
Direct Interconnects into all Telco Network Operators
Dynamic switching of traffic between the networks in the event of a direct interconnect outage between CipherWave and the Operator
Multiple International Voice Partner terminations (for international voice breakout)
Wide range of features to enhance customer experience call divert, pre-recorded cues,Standard or compliance based call recording, Telephone Management systems
Runs on the BiCom PBXware platform with the Glocom mobile app, so your business line works on any device.
Virtual Landline Numbers
Need a professional business number without the copper line? Get a virtual landline that lives in the cloud — a geographic 010 or 012 number, or a non-geographic 087 number — and answer it on any device, anywhere.
Geographic (010, 012) and non-geographic (087) numbers
Keep your existing number with fuss-free porting
Works on desk phones, softphones, web and the Glocom mobile app
No hardware required and no fixed lines — fully hosted, with itemised billing
Contact Centre Solutions
Customer conversations scattered across phone, email, WhatsApp and chat? CipherWave’s cloud-hosted Contact Centre (BiCom PBXware Contact Centre Edition) brings every channel into one platform — software your team uses, hosted in the cloud, with no contact centre hardware to buy.
Omnichannel: voice, SMS, live chat, email, WhatsApp and Facebook Messenger
Automatic Call Distribution, IVR, priority routing and queue management
Four outbound dialer modes: Power, Progressive, Preview and Voice Messaging
CRM integration (Salesforce, Zoho, Microsoft Dynamics) and live wallboards with real-time analytics
Business IP Phones
Aging handsets and unreliable lines cost you customers. Get business-grade IP and SIP desk phones running on CipherWave’s own voice network — clear, reliable calls from a single desk to hundreds of extensions.
Wide range of supported IP handsets and SIP desk phones
Buy-to-own hardware — your equipment, your asset (no rental)
Scales from one user to hundreds of extensions as you grow
Keep your number and manage costs with itemised billing
MS Teams Calling
Microsoft Teams Calling is a cloud-based phone system that replaces your conventional telephony solution (PABX or switchboard) and integrates straight into your existing Microsoft Teams or Microsoft 365 environment. That means calling, meetings and messaging – all in one place.
Microsoft Teams Voice Calls using Direct Routing enables you to make landline, mobile or international calls from your mobile or PC from anywhere in the world with a local outgoing number.
Requires a Microsoft Teams Phone licence — it’s licensing only, with no extra hardware needed.
Already have a PBX or SIP trunk? Connect it straight to Teams with Direct Routing.
Works on All Devices.
Converged.
Cloud Based.
Always On.
Easy to use.
Compliant Call Recording — iReCall
If your business operates in a regulated industry, you need to prove what was said — and prove it hasn’t been altered. iReCall is CipherWave’s cloud call recording service: secure capture, storage, retrieval and auditing of your business calls, built for compliance.
Conforms to the ECT Act and supports POPIA, FICA, FAIS and PCI compliance requirements
Calls encrypted at source, before upload, protecting them in transit and at rest
Tamper-evident checksums and full audit trails for evidentiary integrity
Role-based access and 5-year secure retention (longer on request)
Built for financial services, legal, insurance and other regulated teams
TEMS + Call Analytics
(Telephone Expense management System)
This is for both the management of call Expenses(mitigate bill shock, improve cost centre management) and Call analytics (so where your calls queue etc, understand time spent on the call )
What are Analytics?
Analytics turns call data into actionable business insights.
It shows:
- Total number of calls
- Missed vs answered calls
- Peak call times
- Agent performance
- Customer behaviour trends
This helps businesses improve customer experience, increase productivity, and manage resources more effectively.
Consolidated view of all telecommunications costs, usage and infrastructure
Accurately allocate costs to cost centres
Direct ROI, cost savings and recovery of costs
Call cost by extension, department or cost centre
Track PSTN and SIP call charges in one consolidated view
Live wallboards, detailed call records (CDRs) and scheduled or executive reports
SIP Trunking
Legacy ISDN and analogue lines cap how far your phone system can go. A SIP trunk connects your PBX to the telephone network over the internet — scale channels up or down as call volumes change and only pay for what you use.
Flexible channel scalability with no physical line limitations
TLS and SRTP encryption protects calls from eavesdropping and fraud
Automatic failover keeps calls flowing if a link goes down (disaster recovery)
Works with on-premises IP-PBX or hosted PBX systems
