Careers

• Sales
• Accounts
• Pre-Sales (Product Specialists)
• Customer Support
• Operations
• Management

• Suppliers
• Resellers
• Direct Customers

• Handling support tickets for VoIP related problems
• Assisting the projects team on customer installations
• Collaborating with team members to provide support to our customers
• Interacting with clients/resellers, and suppliers, providing VoIP support, and making recommendations based on client needs
• Daily reporting on client services and systems

• CCNA advantageous
• VoIP certification (Asterisk dCAA or equivalent) minimum
• Configuration of PBX’s, LCR, etc
• Good understanding of Sip and related protocols
• Understanding TCP/UDP/IP and L2/L3/L7 networking protocols
• Understanding of DNS
• Experience in working with asterisk-based PBX’s
• Experience in working with PortaSwitch
• ISP experience is a plus
• Understanding firewalls is a plus

• 2 years’ minimum experience in a Technical VoIP Support position, within the ICT telecommunications/ ISP industry

• Associate qualification in Voice over IP systems Course topics / subjects to be included in CV

• Must have own transportation and a valid driver’s license
• Must be a South African Citizen

Collections / Billing Administrator

Finance

Debtors

Finance Supervisor

• Subsidiary Finance
• Operations
• Sales and Commercial

• Customers
• Suppliers

CipherWave is a South African internet connectivity, voice and storage solutions provider that provides a range of products and solutions for connectivity, communication, and data storage Cipherwave own and manage network infrastructure to provide efficient, speedy service and support that our customers.

CipherWave prides itself on customer service and technical ability and as such is looking for the successful candidate to join the Finance team, this role is administrative and where you will be dealing with business customers, internal staff, and senior management resolve customer queries and revenue analysis.

• Collect on overdue accounts
• Updated the work in progress daily with customer feedback
• Send out monthly and reminder statements to customers
• Assist with customer queries on ERP system
• Update customer information as required on ERP system
• Escalate risk / bad debt customers to management
• Manage the suspension process with sales and support team
• Prepare and process monthly daily customer invoicing and provide billing updates to the supervisor
• Accurately process and reconcile all customer billing changes
• Process customer voice reporting and billing from Porta
• Perform ad hoc account receivable and billing admin duties

• Excellent administrative and communication skills
• Computer Literate (Microsoft Office Suit, Excel)
• Ability to work under pressure
• Self-supervision as well as being able to work in a team environment

• At least 3 - 5 years’ experience in an debtors and billing within the ICT telecommunications/ ISP industry
• Computer Literate and intermediate level in Microsoft Office Suit, Excel, Word, etc

• Senior certificate in accounting or administration

• Diligent
• Detail orientated
• Team player