• All departments internally
• Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services
• Assist with all End User Computing related services at CipherWave

• Assist with all End User Computing related services at Home Connect
• Manage and maintain all, Connectivity, Voice, Security, Cloud products and Services

• Always provide efficient and effective support to staff
• Proactively monitor and report on network and system outages relating to internal issues that might affect business as usual
• Troubleshoot, diagnose and resolve any staff & systems downtime issues
• Prioritizing and managing open and pending tickets effectively
• Available to perform after-hours and Standby technical support as and when required
• Take responsibility and endeavour to keep CipherWave & Home-Connect computers, network equipment and other machinery online and up to date
• Operational, safe, clean and secure at all times
• Providing training to new staff and staff in general on CipherWave services
• Respond to tickets logged within stipulated Service Level Agreements
• Internal Software, Backups, VPN and Firewall Access
• Internal IT stock management
• Internal Stock Procurement, Dealing with preferred suppliers in a timeous manner
• Management of company Azure resources
• Basic Management of Company websites
• Management and creation of Internal AV policies
• Provide desktop support to end users
• Creation & Management of Internal Virtual Machines
• Document Process and Procedures
• Configuring and management of Internal VoIP systems

• Must have knowledge of Internet, connectivity, Office 365, Linux, Windows Server, Veeam Back up and Replication, Fortinet Firewalls Email and networking experience
• Previous experience in an internal technical support role (Second or 3rd Line Support)
• Strong client relations and personal networking skills
• Excellent communication (both written and verbal) and presentation skills
• Familiarity with technical concepts coupled with the ability to communicate complex technical information
• Patient, independent, self-motivated and target driven
• Demonstrable depth of understanding in computing technologies including operating systems, application-based systems, Linux, active directory, servers, Backups
• Must have own transportation and a valid driver's license
• Must be a South African Citizen
• Management Skills or have managed a team
• Basic WordPress Skills
• Thick-skinned
• ESET Endpoint Security or any other AV experience
• Unifi or Grandstream Networking Equipment experience
• Hyper-V & VMware Experience
• Comprehensive Knowledge on Software and Computer Hardware

• A+ (Required)
• N+ (Required)
• MS Azure fundamentals (Preferred)
• Linux + (Preferred)

• Must have own transportation and a valid driver's license
• Must be a South African Citizen

Chief Sales Officer

Sales

None

CEO

• Manage the day to day activities of the sales team
• Escalation point for all sales related queries from internal teams
• Ensure communication with internal teams on Customer sales related queries
• Ensure OLA’s are in place within the sales team in order to respond and action queries quickly
• Ensure sales performance reporting is maintained daily

• Drive customer engagement through customer meetings and contact
• Attend industry events to remain abreast of the industry movement
• Work with marketing to drive customer and brand loyalty

CipherWave, a Johannesburg based Internet Service Provider that offers Connectivity, Cloud, Voice & Security products is looking to hire an exceptional leader in the capacity of Chief Sales Officer to join our executive team.

The CSO will be responsible to lead and manage the sales team, whilst driving the customer engagement model for existing CipherWave customers and partners Additionally the CSO will need to drive growth through the sales team in both the existing customer base as well as through acquiring new customers and partners.

The CSO will report to the Chief Executive Officer and is required to work seamlessly across all business units across the CipherWave group of companies.

• Drive strategic sales in conjunction with the sales and product team
• Ensuring a high touch point with all Key / Strategic Customers
• Managing the entire sales business unit
• Driving a sales culture of customer engagement within the sales team (Helping the business through sales to exceed the expectations of our customers and partners)
• Ensuring the sales business unit has sufficient team coverage to execute on the sales goals
• Implementing and maintaining sales KPI’s
• Reporting on the sales teams performance against growth targets and in line with the businesses expectations
• Driving a culture of sales enablement, through identifying training improvements for the team
• Implementing a sales incentive plan that encourages and rewards sales performance
• Working closely with marketing to drive campaigns that assist with improving product sales mix
• Improving on our partner programme that encourages a high touch point engagement with our partners which encourages partner loyalty to the brand
• Implementing a sales development plan to ensure the sales team members can develop and grow
• Implement a sales model that aligns and helps to minimise customer churn through improved customer engagement, excellent communication, consultative product engagement & collaborative team engagement
• Work with marketing to improve customer and brand loyalty
• Creating a sales development plan to ensure the sales team are equipped to engage on new products services and in a professional manner

• Experience in a Sales Leadership Role
• Experience in the Telecoms or ICT Industry is a must
• Excellent communication
• Ability to work well across multiple teams
• Must have a passion for the industry
• Proficient in MS Office Suite
• Comfortable in providing and presenting reports

• Executive Management Experience Essential
• Min 10 years’ experience in Sales with 5 Year in a leadership position, managing a sales team
• Sound knowledge of sales principals and best practises in sales
• Successful proven track record of performance
• Must be well networked

• Business Management Qualification, Degree or equivalent
• Relevant Sales / Sales Management Certification from accredited centre of learning

• Knowledge and Understanding of either Connectivity, Cloud, Voice, Security Products
• SA Telecommunications Landscape
• Experiencing working on a CRM System (SalesForce , Quickbase or similar)
• Understanding of working with a reseller channel or a distribution channel

• Sales Administrator
• Customer Support
• Operations
• Management

• Resellers
• Customers

• Ensure that a strategy and a daily tactical plan is in place to maximise cross-selling, upselling and retention opportunities so as to maintain a healthy sales pipeline, sales forecast and sales nett new closure of new business sales guided by your allocated new business sales target and allocated customer base
• Identify any possible threats, competitors and consultant influences that may cause the customer to consider any form of cancellation
• To consistently meet agreed nett of churn sales new business targets
• Weekly monitoring and reporting of contract renewal dates, overflow and analysis of industry trends in order to maintain extremely high customer service levels
• Utilise and incorporate competencies of the services of any of our “Sales Specialist” & “Product Managers” to ensure that we remain top of mind from a technology provider perspective
• Foster an atmosphere of self-study with regards to trends in the Telecommunications market so as to ensure that the company is viewed as a leader within our industry
• Ensure that daily face to face customer meetings is adhered to, followed by meetings minutes being compiled and shared with the customer post each meeting
• Ensure that you remain relevant within the operational, finance and support workflow process to support your customer via these touchpoints
• Attend all Sales and Relevant Internal meetings timeously
• Work attendance is to be in line with the company set out work timelines
• Must be able to develop and build a cross-sell matrix (white space report) against your account base as part of your account planning strategy and tactical approach
• Understand each customers business segmentation, industry and core line of business which will help in turn for you to be able to offer suitable advice and solutions to the customer
• Reporting via your sales forecast, sales pipeline and sales activity to be carried out and submitted to your reporting line on a weekly basis or whenever requested by your reporting line
• Must be able to work as part of the team and extended departments on special projects and initiatives
• Close positively on your agreed monthly sales targets as set out by your line manager
• Must have the ability to be able to compile well-structured meeting agenda when sending out internal and customer meeting invites
• Must be able to attend conferences and workshops when required
• Must be able to adhere to the company Vision, Mission, and values at all times in a responsible manner
• The above includes but is not limited to the required output

• Knowledge of Telecommunications legislative changes
• Attention to detail
• Change management facilitation skills (not necessarily IT-specific)
• Effective time management skills

• Minimum of 3 years of Key Account Management experience required within the technology industry
• Minimum of 3 years’ experience and understanding of LAN services
• Minimum of 3 years’ experience in the ICT industry or Customer Service’s
• Must have experience managing more than 15-20 customers with multiple services
• Must have excellent written, verbal communication skills
• Must have experience working with teams

• Grade 12

• Sales
• Accounts
• Customer Support
• Operations
• Management

• Resellers
• Customers

• • Ensure that there is a maintained relationship within every customer account, within your allocated account base and any new customer that you acquire
  • Prospect for and develop/grow new customers to ensure that your monthly sales quote is achieved
  • Ensure that a strategy and a daily tactical plan is in place to maximise cross-selling, upselling and renewal opportunities so as to maintain a healthy sales pipeline, sales forecast and sales nett new closure of new business sales guided by your allocated new business sales target and allocated customer base

• Identify any possible threats, competitors and consultant influences that may cause the customer to consider any form of cancellation
• Ensure that you consistently meet agreed, nett of churn sales, new business targets
• Weekly monitoring and reporting of contract renewal dates, and renewal proposals to be adhered to in order to maintain extremely high customer retention levels
• Utilise and incorporate competencies of the services of any of our “Sales Specialist” & “Product Managers” to ensure that we offer our customers the best possible solutions and options for their business
• Foster an atmosphere of self-study with regards to trends in the Telecommunications market so as to ensure that the company is viewed as a leader within our industry
• Ensure that daily customer sales calls, sales contact and update calls are adhered to
• Ensure that you remain relevant within the operational, finance and support workflow process to support your customer via these touchpoints
• Attend all Sales and Relevant Internal meetings timeously
• Work attendance is to be in line with the company set out work timelines
• Must be able to develop and build a cross-sell matrix (white space report) against your account base as part of your account planning strategy and tactical approach
• Understand each customers business segmentation, industry and core line of business which will help you to be able to offer suitable advice and solutions to the customer
• Reporting via the CRM system which will include your sales forecast, sales pipeline and sales activity to be carried out. This will be submitted to your reporting line on a weekly basis or whenever requested by your reporting line
• Must be able to work as part of the sales team and extended departments on special projects and initiatives
• Meet or exceed your agreed monthly sales targets as set out by your line manager
• Must be well-spoken with extremely professional telephone skills and manners
• Must have the ability to write and to quote customers via Email with excellent Email etiquette
• Must be able to adhere to the company Vision, Mission and values at all times in a responsible manner
• The above includes but is not limited to the required output

• Excellent telephone manner
• Excellent time management and personal organizational skills
• Ability to work to deadlines
• Ability to work without close supervision
• Ability to work closely with instructions
• Excellent numeracy skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Proficient at Microsoft Office
• Proficient use of Excel
• Proficient and demonstrable use of CRM systems, preferably Salesforce
• Telesales skills, must include cold calling experience
• Ability to demonstrate effective interpersonal and influencing skills
• Demonstrate a good level of negotiation skills with internal and external customers

• Minimum of 2 years of Internal Sales experience required within the technology industry

• Matric, additional Sales training is an advantage

• Well presented
• Professional
• Enthusiastic
• Self-motivated and driven
• Flexible
• Patient
• Proactive
• Punctual
• Sense of humour