Chief Sales & Marketing Officer

Job Title: Chief Sales & Marketing Officer
Division: Sales
Reports to: CEO
  • Manage the day-to-day activities of the sales and marketing team.
  • Escalation point for all sales and marketing related queries from internal teams.
  • Ensure communication with internal teams on Customer sales and marketing related queries.
  • Ensure OLA’s are in place within the sales and marketing team in order to respond and action queries quickly.
  • Ensure sales and marketing performance reporting is maintained weekly.
  • Drive customer engagement through customer meetings and planned events.
  • Attend industry events to remain abreast of the industry movement.
  • Work with marketing to drive customer and brand loyalty.
Main purpose of position: CipherWave, a Johannesburg based Internet Service Provider who offers Connectivity, Cloud, Voice & Security products is looking to hire an exceptional leader in the capacity of Sales and Marketing Executive The successful candidate will be responsible to lead and manage the sales and marketing team to drive growth in both the existing customer base as well as through acquiring new customers and partners.

This role will report to the Chief Executive Officer and is required to work seamlessly across all business units across the CipherWave group of companies.

Responsibilities and duties:
  • Managing the sales and marketing business unit performance.
  • Managing the Sales and Marketing budget.
  • Driving a sales culture of customer engagement within the sales team.
  • Ensuring the sales business unit has sufficient team coverage to execute on the sales goals and growth ambitions.
  • Implementing and maintaining sales and marketing KPI’s.
  • Managing sales commission structures.
  • Reporting on the sales team’s performance against growth targets and in line with the business’s expectations.
  • Driving a culture of sales enablement, through identifying training improvements for the team.
  • Implementing a sales incentive plan that encourages and rewards sales performance.
  • Working closely with marketing to drive campaigns that assist with improving product sales.
  • Improving on our partner programme that encourages a high touch point engagement with our partners which encourages partner loyalty to the brand.
  • Implementing a sales development plan to ensure the sales team members can develop and grow.
  • Implement a sales model that aligns and helps to minimise customer churn through improved customer engagement, excellent communication, consultative product engagement & collaborative team engagement.
  • Arrange Company Brand Awareness at Industry Conferences.
  • Maintaining all CipherWave brand CI and brand channels including Social Media platforms & the company website.
  • Create and manage relationships with 3rd party marketing and events service providers.
  • Performance Evaluation on all 3rd party marketing service providers.
  • Responsible for SEO & Digital Platforms ie, Google Analytics.
  • Keep abreast of market trends within the industry and ensuring the CipherWave brand remains relevant.
  • Ensure that all company collateral, brochures are maintained in accordance with the company brand image and standards.
  • Work with CipherWave partners and agencies to ensure brand alignment on go to market products & services.
  • Plan, co-ordinate and manage customer events with the Sales and Marketing Team.
Desired skills & experience
  • Experience in a Sales and Marketing Leadership Role.
  • Experience in the Telecoms or ICT Industry is mandatory.
  • Excellent communication both verbal and written.
  • Knowledge and Understanding of Connectivity, Cloud, Voice, Security Products.
  • Experiencing working on a CRM System.
  • Understanding of working with a reseller channel.
  • Excellent Negotiation Skills.
  • Ability to work well across multiple teams Team Player.
  • Proficient in MS Office Suite.
  • Comfortable in creating and presenting reports.
  • Experience in managing digital marketing channels.
  • Knowledge in website analytical and SEO tools.
  • Experience is managing and optimizing Google Ad words.
  • Experience working with various industry agencies.
  • Good time management skills.
Minimum experience:
  • Executive Management Experience Essential.
  • Minimum 10 years’ experience in Sales with 5 Year in a leadership position, managing a sales and marketing team.
  • Sound knowledge of sales and marketing principals and best practises.
  • Successful proven track record of performance.
  • Must be well networked.
Minimum qualification:
  • Business Management / Marketing Qualification, Degree or equivalent.
Additional requirements:
  • Must be a South African Citizen.
  • Valid Driver’s License.
  • Own Transport.
  • Willing to Travel.

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.

Head of Infrastructure Services

Job Title: Head of Infrastructure Services
Division: Infrastructure Services
Subdivision: Core Infrastructure
Reports to: Chief Technical Officer
  • Sales
  • Finance
  • Projects
  • Customer Support
  • Customer Operations
  • Infrastructure Services
  • Human Resources
  • Management
  • Suppliers
  • OEM’s
Main purpose of position: CipherWave is a South African Internet Service Provider (ISP) that provides businesses with a range of solutions to help them connect, communicate, and collaborate with their customers, employees, and suppliers We own and manage our own network infrastructure, which enables us to provide efficient, speedy service and support that our customers can count on 24/7.

We are looking for a candidate with strong technical and business acumen to lead our Infrastructure services division with planning, building and managing core network, cloud, voice and security platforms.

Responsibilities and duties:
  • The Head of Infrastructure would be responsible for managing the overall Infrastructure used within CipherWave This refers to all Server Hardware and Virtual Instances across multiple Public Hyperscalers The infrastructure is used to manage products which CipherWave either offers as part of our product offering or these servers are used to monitor CipherWave infrastructure.
  • The Infrastructure Manager would have a team of Infrastructure Support Engineers who would report into him and who would work across Connectivity, Voice, Cloud, Security teams to ensure that the infrastructure which runs and monitors our systems, services are always on and operating optimally.
  • The Infrastructure team will consolidate management of all server hardware and become a support structure for the business infrastructure hardware requirements and needs, therefore allowing all other teams to focus on their core areas which is (but not limited to ) supporting their products.
  • Working with HR to attract and retain top talent.
  • Planning, Building and Managing next generation Infrastructure Services for Network, Cloud, Voice and Security platforms.
  • Manage Infrastructure Services within all our Data Centre Facilities.
  • Manage Core Infrastructure Incidents, Problems and Changes.
  • Create Business Cases for Capex Motivation on the Core Infrastructure.
  • Lead and Manage Core Infrastructure Projects.
  • Reporting on Core Infrastructure.
Desired skills & experience
  • Deep knowledge of internet service provider products and services on network, cloud, voice and security.
  • Critical thinking and problem-solving skills, ie, the ability to make decisions and assess risk.
  • Good communication (both written and verbal), including influencing skills.
  • Ability to work in a stressful environment.
  • Able to build and maintain strong relationships both internally and with partners.
  • Networking Skills (Juniper, Cisco).
  • Microsoft 365.
  • Azure.
  • DNS, SSL & Domains.
  • Exchange 2013+.
  • Active Directory.
  • Windows Server.
  • Veeam.
  • Citrix Virtual Apps & NetScaler.
  • Hyper-V and VMWare.
  • Interconnects.
  • Hosted PBX / On Premise PBX.
  • Porta One / Broadsoft / VoIP Switch.
  • Microsoft Teams.
  • Gateway devices.
  • Hardware example Yealink.
  • Fortigate.
  • Mimecast.
Minimum experience:
  • Minimum 10 years' work experience in the telecommunications industry.
  • Minimum 5 Years working in a senior management role.
Minimum qualification:
  • Matric Certificate.
  • National Diploma.
  • Bachelor’s degree (Advantage).
  • MS Office (MS Word, Excel, and PowerPoint).
  • A+, N+, MCSE or equivalent.
  • Relevant Cisco and/or Juniper Certification.
  • Relevant Voice/UC qualifications.
  • Relevant FortiGate certifications.
  • AZ-900.
  • MS-900.
  • AZ-104.
  • VMCE (Advantage).
Additional requirements:
  • Must have own transportation and a valid driver’s license.
  • Must be willing to travel.
  • Must be a South African Citizen.

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.