Johannesburg Archives - Cipherwave

Sales Manager

JOB PROFILE:
Job title:	Sales Manager
Division:	Sales
Reports to:	Group CEO
WORKING RELATIONSHIPS
Internal:	EXCO All Internal Departments
External:	Customers Partners
JOB SUMMARY
Main purpose of position:	The Sales Manager is responsible for leading CipherWave's Sales team and driving the achievement of the company's monthly sales and revenue targets. CipherWave sells through three main customer segments: Direct business customers, ranging from SME to enterprise Reseller and MSP partners Wholesale Telco and ISP partners The Sales Manager will be responsible for ensuring that the Sales team consistently sells across CipherWave's full product portfolio, which includes: Connectivity Cloud Voice Cybersecurity CipherWave operates an annuity-based business model, with revenue generated through both Monthly Recurring Revenue (MRR) and Non-Recurring Revenue (NRC). The Sales Manager is therefore accountable for ensuring that the Sales team achieves it’s monthly targets across both recurring and once-off revenue. A key focus of the role is to actively manage sales activity, pipeline development, opportunity progression and sales conversion.
Responsibilities & duties:	Operations: Managing and coaching the Sales team Ensuring individual Sales representatives achieve their allocated monthly sales targets. Driving customer meetings, sales calls and product discussions Ensuring sufficient qualified pipeline is continuously developed Managing opportunities through the sales stages of Proposal, Best Case, Commit and Closed Won Driving strong conversion of pipeline into signed customer orders Ensuring Sales representatives maintain accurate and realistic sales forecasts Driving sales across Connectivity, Cloud, Voice and Cybersecurity Developing sales performance across Direct, MSP/Reseller and Wholesale channels Identifying Sales team underperformance early and implementing appropriate coaching and corrective action Supporting the Sales team on strategic customer opportunities, proposals and negotiations
How the Role is Measured:	The Sales Manager will be measured primarily on: Team MRR target achievement Team NRC target achievement Individual Sales representative performance Pipeline development and coverage Pipeline conversion Customer meeting and sales activity levels Product sales performance Forecast accuracy Customer Renewals Ultimately, the Sales Manager is responsible for creating a disciplined, accountable and high-performing Sales team that consistently turns customer engagement into pipeline, pipeline into signed orders, and signed orders into sustainable revenue growth for CipherWave.

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.

by CW_W3rNer007

Customer Experience Manager

JOB PROFILE:
Job title:	Customer Experience Manager
Division:	Customer Experience
Reports to:	Group CEO / EXCO
WORKING RELATIONSHIPS
Internal:	EXCO All Internal Departments
External:	Customers
JOB SUMMARY
Main purpose of position:	The Customer Experience Manager will be responsible for strengthening the relationship between CipherWave and its customers, improving the overall customer experience and driving customer retention. This is a highly customer-facing role, with a significant focus on regularly meeting and engaging with CipherWave's key customers The CEM will develop a strong understanding of each customer's business, the CipherWave services they use, and how those services contribute value to their organisation. A key objective of the role is to ensure that customers develop a strong relationship with CipherWave as a company, rather than that relationship being dependent solely on an individual Sales representative. The CEM will act as a CipherWave Brand Champion, Customer Advocate and central point of connection, helping customers engage with the appropriate teams across Customer Support, Accounts, Sales, Service Delivery, Marketing and other areas of the business.
Responsibilities & duties:	Regularly meeting with and engaging CipherWave's key customers Building strong relationships with multiple customer stakeholders Understanding each customer's business, priorities and expectations Understanding and reinforcing the value CipherWave's services provide to the customer's business Monitoring customer satisfaction and overall relationship health Identifying customer concerns and potential churn risks early Acting as a central escalation point and coordinating internal teams where required Taking responsibility for the retention of allocated customers and their existing services Providing CipherWave with meaningful customer feedback to help improve its products, processes and overall customer experience Working across CipherWave to continuously improve the delivery of Customer Excellence
How the Role is Measured:	This is not a Sales role and the Customer Experience Manager will not carry a sales or new business target. The primary commercial KPI for the role will be Customer Retention, supported by measures such as customer engagement, customer satisfaction, customer health, successful management of at-risk customers and reduction in avoidable churn. Ultimately, the successful CEM will become a trusted CipherWave representative who understands our customers' businesses, builds strong long-term relationships, ensures customers remain connected to the wider CipherWave organisation, and helps us continually improve the experience we provide The CEM reports directly to the CEO

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.

by CW_W3rNer007