Customer Service Support Agent
JOB PROFILE: | |
Job Title: | Customer Service Support Agent |
Organization: | Zoom Online |
Department: | Customer Service |
Reporting Structure: | Call Centre Manager |
Salary: | R30 000.00 pm |
Benefits: | N/A |
Location: | South Africa - Remote |
Job Type: | Permanent |
Working Hours: | Mountain Standard Time (GMT-7) |
Company Values: | |
About Us: |
Zoom Online is an emerging internet service provider in the United States of America, with start-up in Dallas, Texas and regional offices located in Phoenix, Arizona. Our purpose is to provide reliable, fast, affordable and uncapped Fiber enabled internet services to communities connecting exclusively to Zoom Technology Group’s fibre infrastructure footprint. We are a customer oriented business and pride ourselves on exceptional service delivery. We are a collaborative, creative and entrepreneurial team, building a vibrant and dynamic brand where people who want to make a difference can grow their careers. If you are customer focused, agile with proven experience in recruitment and human resources, we would like to hear from you. |
Our core Values: |
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Purpose of the role: |
The Customer Service Support Agent is responsible for handling all customer support calls, tickets, and inquiries whilst exceeding customer service expectations and taking personal ownership for end-to-end support, diagnostics, fault management and service restoration for all client services. This role is a consultative 1st line technical support role, where you will be dealing with home users. |
JOB SUMMARY: | |
KEY PERFORMANCE AREAS (KPAs) and key responsibilities: |
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Professionalism: |
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JOB REQUIREMENTS: | |
Minimum requirements: |
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Added advantage / beneficial: |
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JOB REQUIREMENTS: |
Working Arrangement - Remote : |
Agent is to be based remotely.
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Experience: |
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DESIRED BEHAVIOUR & MOTIVATIONS: |
Soft Skills: |
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Competencies | |||
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Functional / Job-related Skills | Proficiency Level | ||
Basic | Intermediate | Advanced | |
Microsoft Office | X | ||
Written and verbal communication skills | X | ||
Strong Organisation skills | X | ||
Omnichannel Contact Centre Systems | X | ||
Interpersonal Skills | X | ||
Technical (Networking) | X | ||
Telephonic Skills | X | ||
English Fluency | X |
Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.