Call Centre Manager
JOB PROFILE: | |
Job Title: | Call Centre Manager |
Organization: | Zoom Online |
Department: | Customer Service |
Reporting Structure: | CEO |
Salary: | R50 000.00 pm |
Benefits: | N/A |
Location: | South Africa - Remote |
Job Type: | Permanent |
Working Hours: | Mountain Standard Time (GMT-7) |
Company Values: | |
About Us: |
Zoom Online is an emerging internet service provider in the United States of America, with Offices in Dallas, Texas and regional offices located in Phoenix, Arizona. Our purpose is to provide reliable, fast, affordable and uncapped fiber enabled internet services to communities connecting exclusively to Zoom Technology Group’s fibre infrastructure footprint. We are a customer oriented business and pride ourselves on exceptional service delivery. We are a collaborative, creative and entrepreneurial team, building a vibrant and dynamic brand where people who want to make a difference can grow their careers. If you are customer focused, agile with proven experience in recruitment and human resources, we would like to hear from you. |
Our core Values: |
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Purpose of the role: |
The Call Centre Manager will be responsible to lead and manage the Customer Service Support Team, monitor ZoomOnline's tools/systems and manage the day-to-day operations in the Customer Service Support team, whilst ensuring the team meets the company’s set Customer Service KPI’s. Providing support to ZoomOnline’s Customers Service Team through all contact channels. |
JOB SUMMARY: | |
KEY PERFORMANCE AREAS (KPAs) and key responsibilities: |
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Professionalism: |
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JOB REQUIREMENTS: | |
Minimum requirements: |
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Added advantage / beneficial: |
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JOB REQUIREMENTS: |
Working Arrangement - Remote : |
As the business is a start-up it requires the Call Centre Manager is to be based remotely.
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Experience: |
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DESIRED BEHAVIOUR & MOTIVATIONS: |
Soft Skills: |
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Competencies | |||
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Functional / Job-related Skills | Proficiency Level | ||
Basic | Intermediate | Advanced | |
Microsoft Office | X | ||
Written and verbal communication skills | X | ||
Strong Organisation skills | X | ||
Omnichannel Contact Centre Systems | X | ||
Interpersonal Skills | X | ||
Technical (Networking) | X | ||
Telephonic Skills | X | ||
English Fluency | X |
Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.