2nd Line Cloud Engineer Archives - Cipherwave

2^nd Line Cloud Engineer

JOB PROFILE:
Job Title:	Cloud Engineer - 2^nd Line
Division:	Customer Support
Subdivision:	Cloud Support
Reports to:	Chief Operations Officer (COO)
WORKING RELATIONSHIPS:
Internal:	Sales Accounts Pre-Sales (Product Specialists) Customer Support (Voice, Networks, and Security) Operations Management
External:	Suppliers Resellers Customers
JOB SUMMARY:
Main purpose of position:	As a 2^nd Line Cloud Support Engineer, you will be working within our existing, highly skilled, innovative, and driven Cloud Support team, allowing you to be a Cloud Ambassador for all our cloud products. You will be working with all the latest cloud computing technologies, and ensuring our customers get a return on their investment into our products and support.
Responsibilities and duties:	Collaborating with team members to evaluate and implement cloud technologies. Modifying and improving existing systems. Regularly reviewing existing systems and making recommendations for improvements. Interacting with clients/resellers, and suppliers, providing cloud support, and making recommendations based on client needs. Educating teams on the implementation of new cloud technologies and initiatives. System maintenance and administration. Daily reporting on client services and systems.
Desired skills & experience	Microsoft 365 Azure (Basic) DNS, SSL & Domains Networking Skills (Basic) Exchange 2013+ (Basic) Active Directory Skilled in Windows Server Experience with Veeam
Minimum experience:	2 years’ minimum experience in a Technical Cloud Support position, within the ICT telecommunications/ ISP industry.
Minimum qualification:	A+, N+, MCSE or equivalent AZ-900 MS-900
Additional requirements:	Must have own transportation and a valid driver’s license. Must be a South African Citizen.

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful.

by CW_W3rNer007